Learning Outcomes

ISO 22483 Basics

Core Service Principles

Accommodation Operations

Food and Beverage Services

Safety and Security

Management and Improvement

Lesson Summary

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations - Assessment

Master quality standards for hospitality and tourism operations using ISO 22483:2020 with this free online course.

ISO 22483: 2020 - Quality Management Systems for Hospitality Operations

This course introduces the quality standards in the hospitality industry. Discover fundamental values, such as consistency and cultural sensitivity, in delivering exceptional service. You will review daily operations in rooms, dining, and safety, and learn best practices in hygiene, energy use, and guest privacy. Grasp the roles of audits, policies, and staff training and enhance service through feedback, monitoring, and regular upgrades.

Kitchen Management

Workplace Safety

Inventory Management

This module will introduce you to kitchen management, career opportunities in the food service industry, workplace safety, how to clean and sanitise the kitchen and develop a cleaning programme, inventory management in food and beverage service, the benefits of inventory management systems, key principles of menu planning and many other things.

Purchasing and Procurement

Hygiene Emergency Prohibition Notice

Controlling Contamination

In this module, you will learn about purchasing and procurement, food preparation methods and techniques, the principles of food presentation, food safety and hygiene standards legislation, controlling contamination, and the importance of identifying and controlling food safety hazards to prevent foodborne illnesses.

Handling Service Using Technology

Pest Management

Conflict Management

Strategic Marketing for Food Service

In this module, you will learn about the benefits of a restaurant’s Point of Sale or POS system, waste management, pest management, employee management in the kitchen, conflict management, kitchen crisis management and emergency preparedness, and strategic financial planning and marketing for food service.

Kitchen Management - Skills and Procedures - Course Assessment

Learn how to become a kitchen supervisor who manages a restaurant’s kitchen in this free online hospitality course.

Kitchen Management - Skills and Procedures

Kitchen managers (also called ‘kitchen supervisors’) work in restaurants and maintain high standards of food safety and quality while keeping expenses under control. This hospitality course provides multiple skills that a kitchen manager needs in order to balance their culinary and managerial duties. We explore the various career options found in the food service sector and identify the qualifications required to build a fulfilling career.

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